At Zuyyu, we are committed to providing the best experience for our users. However, we understand that situations may arise where you may need to request a refund or cancellation. Please review our Refund & Cancellation Policy to understand the terms under which we process these requests.
1. Subscription Fees and Charges
Zuyyu offers a lifetime-free subscription to our software, and we only charge a 5% commission on orders processed through our platform. Since there is no upfront subscription fee, refunds are generally not applicable. However, refunds may be requested under specific circumstances as outlined below.
2. Refund Eligibility
Refunds will only be considered for the following cases:
- Overcharging: If an error has occurred and you have been charged more than the agreed commission (5% per order), you can request a refund for the overcharged amount.
- Incorrect Billing: If you have been billed incorrectly (e.g., duplicate charges, billing for services you did not use), you may be eligible for a refund.
Refunds will not be issued for:
- User Errors: If you incorrectly configure or use the platform or its features.
- Failure to Pay on Time: If you fail to make timely payments for the commission, as specified in our Fees and Payments section, no refund will be provided for prior charges.
3. How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Reach out to our support team at support@zuyyu.in or via the contact form on our website, providing your account details, invoice number, and a description of the issue.
2. Review Process: Our team will review your refund request and will get back to you within 7 business days with a resolution.
3. Approval or Denial: Once reviewed, we will either approve or deny the refund based on the information provided and our policy guidelines. If your refund is approved, we will process it to the original payment method.
4. Cancellation Policy
Service Cancellation by You: You may cancel your use of Zuyyu services at any time. Simply stop using the platform or notify our support team via email or contact form. Please note that there are no refunds for prior commission charges once services have been rendered.
Service Cancellation by Zuyyu: Zuyyu reserves the right to cancel or suspend your access to the platform at any time for violations of our Terms & Conditions or if you fail to pay your outstanding commission fees. In such cases, you will not be entitled to a refund for any prior payments made.
5. Ownership and Liability Disclaimer
Zuyyu does not assume ownership of any products or services provided by merchants, vendors, or service providers in transactions between users and these entities. Zuyyu does not assert any rights or claims over the products or services offered by these third parties. Any cancellations or refunds, if applicable, will be governed by the terms and conditions set by the respective merchant, vendor, or aggregator. Zuyyu is not involved in determining refund or cancellation charges and is not responsible for processing refunds or cancellations, including any related fees or charges.
6. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or legal requirements. If we make significant changes, we will notify you via email or an announcement on our platform. All changes will take effect as soon as they are posted, unless otherwise stated.
7. Contact Us
If you have any questions about our Refund & Cancellation Policy, or if you need assistance with a refund or cancellation request, please contact us via contact form or email at support@zuyyu.in.